Frequently asked questions

You can upload up to 25 artworks for free to start your child’s gallery. You and your child keep ownership of every artwork you upload, and pixyit will never use, sell, or print it without your permission. If you choose to make an artwork public, others can discover it and it may be offered on products. Please sign in with the same email each time so any future royalties stay linked correctly.

Your child’s royalty earnings are linked to the email used when the artwork was uploaded. To view them, sign in to your pixyit account and go to My Earnings under your profile. If you have not signed in before, be sure to use the same email connected to the uploaded artwork so your earnings appear correctly.

We don't offer auto-generated product previews. Instead, every order is reviewed and designed by our team to make sure your child's artwork looks great before printing. Once we've prepared the design, we'll email you a proof for approval. If it's not exactly what you had in mind, we'll adjust it or offer a full refund.

pixyit products are crafted and shipped by trusted production partners, primarily in the U.S., ensuring top-notch quality, comfort, and print results. Some select items ship from overseas, and we clearly mention this in the product description. Once you approve your preview, most orders arrive within 5–10 business days, while overseas items typically take up to 15 days. You’ll receive tracking details as soon as your order is on its way.

Please contact us and we will make it right. Because pixyit products are custom-made just for you, you do not need to send the item back. If your order arrives damaged, misprinted, or has another quality issue, please email customer-care@pixyit.com within 15 days of delivery. Please include your order number, a brief description of the issue, and a photo if you can. We’ll review it and, depending on the situation, send a replacement, issue a refund, or provide a gift card.

Yes — you decide what stays private and what becomes public. Private artwork stays in your My Gallery, while public artwork can be discovered by others and may be featured on products. You can change this anytime by opening the artwork in My Gallery, selecting Edit, and updating the visibility setting.

Your child draws once. Every time someone buys a product featuring their artwork, they earn a royalty and we donate to youth nonprofits. One drawing can keep giving for as long as it's in their gallery.We give 3% of every product's price to your child as a royalty, and donate 5% to youth nonprofits. We know 3% might sound small, so here's some context: after manufacturing, shipping, and platform costs, that 3% is actually around 10% of what we make. The 5% donation is about 23% of our profit. Together, we put roughly a third of our earnings back into kids and communities. We keep the rest because growing pixyit means we can do more for more kids over time.

A pixyit gift card is a thoughtful way to give a creative gift that families can use on pixyit products and experiences. You can buy one here: https://www.pixyit.com/gift-card. To use it, add items to your cart, go to checkout, select Redeem a gift card, and enter the code. It’s a meaningful choice for birthdays, holidays, milestones, and more.

Sign in to pixyit, open your profile, go to My Gallery, and select Upload Art. You can also upload here: https://www.pixyit.com/my-gallery. Please use the same email each time you upload so your child’s artwork, gallery, and royalty credit stay linked correctly.