Question 1

Why don’t I see a product preview?

Accepted Answer

We’re rolling out live previews on select products, but it’s still a work in progress. For now, every order is reviewed by our design team to make sure your kid’s artwork looks great. We’ll email you a final preview before printing — if it’s not quite right, no worries, we’ll adjust it or issue a full refund, no questions asked.

Question 2

Where do you ship from and how long does it take?

Accepted Answer

Our products are made and shipped by trusted partners, mostly in the U.S. A few select items ship from overseas and we note this in the product description. Once you approve your preview, orders typically arrive within 5–10 business days. You’ll receive tracking details as soon as your item is on the way.

Question 3

Where can I see my child’s royalty earnings?

Accepted Answer

Right now, royalty tracking isn’t visible on the website. But no worries, once our app launches, parents will be able to log in and see all the royalties their kid has earned. We match earnings to the parent’s email used when uploading the artwork.

Question 4

Why don’t I see reviews?

Accepted Answer

pixyit is all about celebrating kids’ creativity and building a positive, encouraging space for young artists. Instead of public reviews, we focus on direct communication. If you have any concerns or feedback, just reach out via chat or email us at customer-care@pixyit.com. We’ll make it right. Because your happiness (and theirs!) is our top priority.

Question 5

What’s your return and refund policy?

Accepted Answer

At pixyit, every item is made with love and completely custom, featuring your little artist's masterpiece. Because each product is made just for you, we do not accept returns or exchanges.
​
But don’t worry. Your happiness means everything to us.
If your order arrives damaged, misprinted, or there’s an issue with the quality, please reach out within 10 days of delivery. We’ll gladly send a replacement at no extra cost or offer a full refund.
​
To request a replacement or refund:
 • Send us an email at customer-care@pixyit.com()
 • Include your order number, a description of the issue, and a photo if applicable
We’ll make it right. Pinky promise.